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Property Egg RentalsServiced & Corporate Stay Management

Complaints

Complaints and TPO

Property Egg Rentals aims to resolve complaints fairly, clearly and promptly. Where The Property Ombudsman scheme applies, relevant complaints may be handled under the scheme rules and limits.

How to raise a complaint

A complaint should explain what happened, which property or record it relates to, what outcome you are asking for and include any supporting evidence. Property Egg may ask for more information before a full review can be completed.

Review process

Property Egg will review the issue, check relevant records, consider any agreement terms and respond as clearly as possible. Some issues may need input from suppliers, cleaners, platforms, landlords, freeholders, insurers or other third parties.

Property Ombudsman

Where TPO applies and the complaint cannot be resolved directly, you may be able to refer the complaint to The Property Ombudsman after Property Egg has had a fair opportunity to respond. Scheme eligibility, timescales and remedies are subject to the relevant TPO rules.